TERMS AND CONDITIONS

SELLER INFORMATION

The website www.novadiorami.it is operated by:

NOVA DIORAMI by Matteo Leoni
Via Ada Negri, 11
26866 MARUDO (LO) – Italy
E-mail: nova_diorami2026iscali.it

VAT No. - 14928910968

These terms govern purchases made through the website www.novadiorami.it.

For customers who qualify as consumers, the mandatory provisions of Legislative Decree 206/2005 ("Consumer Code") and subsequent amendments apply.

PRODUCTS AND AVAILABILITY

The main features of the products are indicated in their respective product pages.

In particular, the figures produced by NOVA DIORAMI are supplied with printing supports, and NOVA DIORAMI is not responsible for any damage sustained during the removal process.

The availability indicated on the website is updated regularly. If, due to an error or unforeseen circumstances, an ordered product is not available, NOVA DIORAMI will promptly inform the customer and, at the customer's choice and where possible, arrange for the replacement of the product, the issuance of a store credit, or a refund of the amounts paid for the unavailable product.

Any store credit or replacement will be offered as an alternative and will not limit the consumer rights recognized by law.

ORDERS AND CONTRACT CONCLUSION

Before submitting the order, the customer can check the selected products, quantities, prices, shipping costs, and order total.

After submitting the order, NOVA DIORAMI will send the customer a confirmation to the indicated email address.

NOVA DIORAMI reserves the right not to accept or to cancel an order for legitimate reasons, such as product unavailability, obvious errors regarding the price or product features, inability to verify payment, suspicion of fraud, or other circumstances that prevent the execution of the order.

In the event that an already paid order is not accepted, the amounts received will be refunded.

 SHIPPING AND DELIVERY

1. ORDER PROCESSING TIMES

Orders for available products are normally prepared within 2/3 business days, from Monday to Friday, excluding holidays and eves of holidays.

This timeframe represents the normal order preparation time and may vary during periods of particularly high demand or due to exceptional circumstances.

Orders paid by bank transfer are processed after the payment has actually been credited.

At the time of shipping, where available, the customer will be provided with the tracking code for the shipment.

2. DELIVERY TIMES

Shipments are carried out by couriers.

For national shipments, delivery times are normally 2/4 business days from the courier's pickup, except for remote areas, islands, holidays, periods of particularly high demand, or other exceptional circumstances.

The indicated times are estimates and do not constitute an essential deadline, unless expressly agreed with the customer or provided by law.

Any delays attributable to the carrier do not prejudice the consumer rights recognized by applicable law.

3. DELIVERY ADDRESS

The customer is required to provide a complete and correct delivery address and, where necessary, all information useful for delivery, such as the house number, floor, apartment number, the name on the intercom, and a telephone contact.

The customer is invited to carefully check this information before confirming the order.

Any additional costs actually incurred due to incorrect or incomplete information provided by the customer may be charged within the limits permitted by law.

4. FAILED DELIVERY AND STORAGE

The customer is invited to monitor the shipment tracking and to be available for delivery.

If delivery cannot be carried out due to reasons attributable to the recipient, the package may be held in storage according to the procedures provided by the carrier.

In the event of the shipment being returned to the sender due to a failed delivery attributable to the customer, NOVA DIORAMI will contact the customer to arrange a new shipment or the management of the order.

Any documented additional costs for storage, return, or new shipment may be charged to the customer within the limits permitted by applicable law.

5. DAMAGE, LOSS, AND TRANSPORT ISSUES

NOVA DIORAMI takes care of the packaging of the products in order to protect them during transport.

At the time of delivery, the customer is invited to check the external condition of the package.

If the packaging is visibly damaged, opened, crushed, or tampered with, it is recommended to accept the shipment with specific reservations, indicating the problem found.

The customer is also invited to photograph the packaging and the product and to contact NOVA DIORAMI promptly in case of damage, missing products, or other anomalies.

These instructions facilitate the management of the claim with the carrier and do not limit the mandatory rights recognized to the consumer by law.

6. SHIPMENT INSURANCE

NOVA DIORAMI does not make insured shipments, however this does not limit the consumer's rights against NOVA DIORAMI provided by law.

RIGHT OF WITHDRAWAL AND RETURNS

1.   CONSUMER RIGHT OF WITHDRAWAL

The consumer who purchases through www.novadiorami.it has the right to withdraw from the contract, without the need to state the reason, within 14 days from the day they acquire physical possession of the goods, subject to the exceptions provided by current regulations.

In the case of a single order relating to multiple goods delivered separately, the deadline runs from the day the consumer acquires physical possession of the last good.

The right of withdrawal provided by the Consumer Code is reserved for consumers and does not apply to purchases made within the scope of an entrepreneurial, commercial, artisanal, or professional activity.

2. COMMUNICATION OF WITHDRAWAL

To exercise the right of withdrawal, the consumer must communicate their decision to NOVA DIORAMI within the 14-day period by an explicit declaration.

The communication can be sent to the address:

nova_diorami2026iscali.it

The customer is invited to wait for the return instructions in order to allow for the correct identification of the return.

3. RETURN AND RETURN COSTS

After communicating the withdrawal, the consumer must return the products without undue delay and in any case within 14 days from the communication of the withdrawal.

The deadline is met if the consumer ships the products before the 14-day deadline expires.

The direct cost of shipping for the return of products to NOVA DIORAMI is entirely borne by the consumer.

The consumer can independently choose the carrier used for the return.

It is recommended to use a trackable shipping service and packaging suitable for the value and nature of the returned products.

The products must be returned to:

LEONI MATTEO

Via Ada Negri, 3

26866 MARUDO (LO) – Italy

The customer is responsible for the correct preparation and shipping of the return carried out through the carrier of their choice, according to the provisions of applicable regulations.

4. CONDITIONS OF THE RETURNED PRODUCTS AND DECREASE IN VALUE

The consumer may examine the product to the extent necessary to determine its nature, characteristics, and operation.

The consumer is responsible for any decrease in the value of the product resulting from handling other than that necessary to verify its characteristics, as provided for by Art. 57 of the Consumer Code.

Given the nature of the products marketed by NOVA DIORAMI, the following may cause a decrease in the commercial value of the product, provided on an exemplary and case-by-case basis:

• detached, cut, assembled, glued, painted, or modified components;
• altered or incomplete kit components;
• used, removed, or damaged materials;
• missing accessories, components, instructions, or parts;
• packaging, blister packs, or collectible elements damaged beyond what is necessary to normally verify the goods;
• obvious signs of use;
• alterations, damage, or contamination of colors, materials, tools, or other products resulting from use exceeding the simple verification of their characteristics.

Any decrease in value will not be determined by pre-established percentage penalties, but will be assessed in relation to the actual condition of the returned product and the resulting loss of commercial value.

If a decrease in value is found, NOVA DIORAMI will inform the customer, indicating the circumstances found.

The presence of the original packaging, accessories, and all elements that make up the product facilitates the return of the goods in the same commercial conditions, without prejudice to the provisions of the regulations on the right of withdrawal.

5. REFUND

In the event of a valid exercise of the right of withdrawal, NOVA DIORAMI refunds the payments due pursuant to applicable regulations, including the costs relating to the least expensive standard delivery method offered for the order.

If the consumer has chosen a delivery method more expensive than the least expensive standard delivery available, NOVA DIORAMI is not required to refund the relative additional cost.

The consumer is responsible for the costs incurred in returning the product to NOVA DIORAMI.

The refund will be issued within 14 days from the day NOVA DIORAMI is informed of the consumer's decision to withdraw.

However, NOVA DIORAMI may withhold the refund until receipt of the goods or until the consumer has demonstrated that they have been returned, whichever occurs first.

The refund will be issued using the same payment method used for the purchase, unless otherwise agreed with the consumer and provided that the latter does not incur any costs as a result of the refund.

No deductions relating to PayPal fees, payment cards or other payment providers will be applied to the consumer for the mere exercise of the right of withdrawal.

The consumer remains responsible for any decrease in the value of the goods as provided for in the preceding Article 13.

6. SHIPPING AND TRANSPORTATION OF RETURNED PRODUCTS

The consumer is advised to return the products using packaging suitable for the nature, size and value of the goods, in order to protect them during transport.

When the consumer arranges the return themselves, NOVA DIORAMI recommends using a trackable shipping service and keeping the receipt or other documentation proving that the shipment has taken place. For high-value products, the use of adequately insured shipping is also recommended.

For the purposes of the refund, NOVA DIORAMI may withhold it until receipt of the goods or until the consumer has provided proof that they have been returned, whichever occurs first, in accordance with applicable regulations.

In the event of delay, loss or damage occurring during the return, respective responsibilities will be determined based on the manner in which the shipment was organized, the carrier appointed and the applicable regulations. The customer is therefore advised to keep the tracking code and all documentation relating to the shipment until the return process is fully completed.

7. DEFECTIVE, INCORRECT OR DAMAGED PRODUCTS ON DELIVERY

The right of withdrawal for change of mind is distinct from the rights available to the consumer in the event of a product that is non-conforming, defective, incorrect or damaged during delivery.

In these cases, the customer is advised to contact NOVA DIORAMI promptly at the following address:

nova_diorami2026iscali.it

preferably attaching photographs of the product, the packaging and the shipping label, to allow for the rapid processing of the claim.

The exercise of the rights deriving from the legal guarantee of conformity does not entail any costs for the consumer that the law places on the seller.

 8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply in the cases expressly provided for in Art. 59 of the Consumer Code.

In particular, when applicable to the type of product or service purchased, the exceptions provided for by law may include, among others, custom-made or clearly personalized goods and other goods or services for which the regulations expressly exclude the right of withdrawal.

The mere indication of a product as a “pre-order” does not automatically entail the exclusion of the right of withdrawal.

Any exclusions will only apply when the requirements provided for by current regulations are actually met

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PRE-ORDERS

1. PRE-ORDER PRODUCTS

Some products may be purchased as a pre-order and are identified as such in the relevant product page.

The availability dates indicated for pre-order products are only estimates and may be brought forward or delayed.

NOVA DIORAMI will inform the customer in the event of significant changes.

The purchase of a pre-order product does not in itself entail the loss of the consumer's right of withdrawal.

Any exceptions to the right of withdrawal only apply in the cases expressly provided for by law.

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PRECISE DETAILS

NOVA DIORAMI products are supplied with the printing supports and NOVA DIORAMI is not responsible for any damage sustained during the removal phase or due to improper removal.

Store credit or product exchanges may be offered as an alternative to a refund, but will be optional and subject to the customer's acceptance

Orders containing available products and pre-order products sunless otherwise indicated at the time of purchase, orders containing products with different availability dates may be shipped when all products are available. The customer may contact NOVA DIORAMI to request, where possible, separate shipments; any additional costs will be communicated before proceeding.

PAYMENT METHODS

The payment methods actually available are shown at checkout and may include:

• credit or debit card;
• PayPal;
• bank transfer;;
• other payment systems that may be indicated at the time of purchase.

Any applicable supplements or costs are indicated to the customer before completing the order.

NOVA DIORAMI does not store complete payment card data when the payment is processed directly by the respective payment service provider.

LEGAL WARRANTY

1.   CONSUMER CONFORMITY WARRANTY

Products sold to consumers through www.novadiorami.it are covered by the legal warranty of conformity provided for by Articles 128 et seq. of the Consumer Code.

The consumer must contact NOVA DIORAMI as the seller.

In the event of a lack of conformity, the consumer is entitled to the remedies provided by law, including, where the requirements are met:

• repair;
• replacement;
• proportional price reduction;
• termination of the contract.

The remedies are applied according to the conditions, methods, and priorities provided for by the Consumer Code.

2.   PROFESSIONAL PURCHASES

For purchases made in the course of an entrepreneurial, commercial, artisanal, or professional activity, the consumer regulations indicated above do not apply.

Such purchases are subject to the provisions of the Civil Code and other rules applicable to relationships between professionals.

PRODUCT INFORMATION, IMAGES AND DESCRIPTIONS

NOVA DIORAMA seeks to represent and describe products as accurately as possible.

Promotional images provided may show prototypes, painted or assembled products, settings, bases, accessories, or other elements used for illustrative purposes and not necessarily included in the packaging, when this is indicated in the product sheet or clearly evident from the nature of the image.

Such differences or illustrative representations do not prejudice the consumer's rights if the product received is not in conformity with the description, declared characteristics, or other requirements of conformity provided by law.

PRIVACY

The processing of users' personal data is described in the Privacy Policy available on the website.

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APPLICABLE LAW AND CONSUMER PROTECTION

1. APPLICABLE LAW

These conditions are governed by Italian law.

Consumers' non-waivable rights recognized by the applicable consumer protection regulations remain unaffected in any case.

For any disputes with a consumer, the court of the consumer's place of residence or domicile shall have jurisdiction, as provided by the applicable regulations.

2.LIMITATIONS OF LIABILITY

NOVA DIORAMA shall not be liable for damages arising from improper use of the products, their modification, inadequate assembly, or use for purposes other than those for which they are intended, except in cases where liability cannot be excluded or limited under applicable regulations.

3. FORCE MAJEURE

NOVA DIORAMA shall not be liable for delays or non-performance due to unforeseeable events or events beyond its reasonable control, such as transport disruptions, government actions, natural events, conflicts, strikes, extraordinary infrastructure unavailability, or other force majeure events, without prejudice to the consumer's non-waivable rights.

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CONTACTS

For information regarding products, orders, shipping, returns, warranty, or these conditions:

NOVA DIORAMI by Matteo Leoni

Via Ada Negri, 3

26866 MARUDO (LO)

Email: nova_diorami2026iscali.it